The FAQs helps to answer some of the common questions we often get. If the FAQs does not help you with your questions, please do not hesitate to reach out via WhatsApp at 60182746626 or fill in your enquiry in our “Contact Form”.
We accept Debit & Credit Card (VISA & MASTERCARD). Or you can make payment via bank transfer. Payment info:-
We apologize as we do not accept CHEQUE payment & CASH ON DELIVERY at the moment.
After successfully checked out, you will be directed to an order confirmation page and also received order confirmation via email.
Kindly take note that you’re not able to modify or cancel your order upon payment done & confirm of purchase. All confirmed orders are NON-REFUNDABLE, TRANSFERABLE or EXCHANGEABLE.
You won't be able to place an order for the product that's out of stock until we have updated our stock.
We provide delivery to Klang Valley (KL Town, Ampang, Cheras, Kajang, Setapak, Petaling Jaya, Subang Jaya, Puchong, Seri Kembangan) & Outstation (Selangor [Except areas stated in Klang Valley], Putrajaya, Cyberjaya, Johor, Melaka, Negeri Sembilan, Pahang, Perak, Kedah, Penang) areas.
There is no minimum order. We charge RM18 for deliver to Klang Valley areas & RM25 for Outstation areas per trip. Besides, we provide FREE DELIVERY to Klang Valley areas for purchased RM180 & above; Outstation areas for purchased RM250 & above.
Our standard delivery service usually made within 1-2 working days for Klang Valley & 2-4 working days for Outstations, except for Sunday & public holidays. All orders will normally delivered between 10am to 5pm. However, we offer no guarantee on the delivery timeline.
We are unable to accommodate requests for time specific deliveries to ensure fairness to all our customers and maintain efficiency in our operations. However, we will confirm with you before heading to your location. All delivery to condominium/ apartment, as we are not allowed to access to your units, our driver will wait at Lobby.
Customers are pleased to ensure the availability to receive orders at the date and time of scheduled delivery. In the event of delivery failure due to customer’s unavailability, an additional delivery fee of RM20 will be charged for delivery rescheduled. 2nd attempt delivery will be made on the following days of the week. For failure to receive the delivery on 2nd attempt, Cerasemart.com.my reserves the right not to exchange, refund or retrieved.
Customers are required to choose “SELF COLLECT” before check out to payment. Payment need to be done before collection. We do not provide CASH PAYMENT during orders collection at the moment. Please allowed 1-2 working days to prepare and pack your orders after payment confirmed. We will inform you the preferred collection date & time via WhatsApp.
Pick Up Location: Lot 5, Jalan 10 Off Jalan Kuari, Kampung Cheras Baru, 56100 Cheras, Kuala Lumpur.
We are grateful that you can provide us your sincere feedback! Your feedback definitely will help us to improve our products quality & services! You may email us your feedback at support@cerasemart.com.my or WhatsApp us at 60182746626.
Customers are advised to examine the goods upon delivered. Please contact us if found any missing & incorrect orders within 4 hours after delivered. The responsibility is deemed passed to the customers and we will not be liable for any cost or liability thereafter.
IQF (Individually Quick Frozen) able to freeze item individually and keep them separate from each other. With IQF, there are no food particles. The result is a final product that is not frozen solid into a brick of ice.
Store the frozen products in freezer (temperature of -18°C to -20°C) as soon as possible after received to ensure the quality. Besides, fresh vegetables are encourage to keep in chiller (temperature of 2°C to 7°C).
We recommend to place the frozen products overnight in the chiller to defrost. For faster defrost, you may place it under cold running water. Hot water is not encourage as it might mess with the seafood texture. Thus, we strictly encourage to cook the completely defrosted seafood within 12hours.
We always recommend to cook all the sold goods including seafood, vegetables, paste & etc. Eating raw is at your own risk. Kindly visit “TUTORIAL” for more recipes!
